Refund policy

Should a product be damaged or missing any parts or accessories at the time of delivery, please notify us within 24 hours.

Return Policy

Personally inspect packaging and note any damage on the receiving ticket before signing for it. If you have not opened the packages, please write the words “unchecked” next to your name.

Please report any shortages or damages within 24 hours from the date of receiving your merchandise in writing via e-mail. Please explain the problem or defect and include any photographs if possible so that we may best assist you. It may be that only a replacement part is required instead of shipping the complete product back to us, which will be issued at our own discretion.

All merchandise is inspected before dispatch and, should it be returned, will be inspected upon arrival at our end. Any returned items must be in the original condition with packaging and literature intact or in suitable similar packaging. Please enclose a copy of the original invoice and a letter stating the reason for return. Please e-mail us first to advise us about the defect, should you wish to return goods with defects or that have been damaged in transit. Please do not write on the box or deface the product packaging.

If it is subsequently found that the returned merchandise is not defective or damaged, the customer will be liable for all shipping costs.

Socialbranding Consultants t/a DefenceStore will not be held liable to replace dead batteries in products and the onus is on the client to replace batteries regularly on the electronic products. Exchanges will not made for products with dead batteries.

All guarantees are immediately null and void should any equipment or product be tampered with or should the seals on it be broken by anyone, or should there be any signs of abuse, or should the goods be operated outside the Manufacturers specifications.

The provision of goods and services by Socialbranding Consultants t/a DefenceStore is subject to availability. In cases of unavailability, Defencestore will refund the client in full within 30 days.

If an order is cancelled which was by credit card or Paypal, Socialbranding Consultants t/a DefenceStore reserves the rights to charge the 5% banking fee and deduct this off the refund to the client.